We will be closed for the holiday on May 30th.
Regular business hours will resume on May 31st.
Please note that any warranty support emails sent during the holiday closures will result in a delayed response. Our Call Center Support hold times and email response times are longer than usual after holiday closures, please be patient with us during these times.
Popular FAQs Questions les plus populaires
Get instant answers to common questions. Obtenez des réponses instantanées aux questions courantes.
- Is the lock weatherproof? (what if it gets rained on)?
- If the batteries die, will Premis stay locked?
- What Do The Different Colored Lights On The Status LED Mean?
- How do I reset the lock?
- Does the lock work with Amazon Echo/SmartThings etc.?
- Can I unlock Premis remotely?
- Can more than one user operate the lock with the app?
- Do I need to unlock my Apple device’s screen to unlock/lock Premis via Siri?
- Do I need to/ how do I update Premis firmware?