Holiday Support Hours:
Thursday - 4/18 | 6:30 AM to 2:30 PM PST
Friday - 4/19 | Closed – Friday Before Easter
Saturday - 4/20 | 6:30 AM to 2:30 PM PST
Sunday - 4/21 | Closed
Monday - 4/22 | 7:00 AM to 4:00 PM PST
Please note that any warranty support emails sent during the holiday closures will result in a delayed response. Our Call Center Support hold times and email response times are longer than usual after holiday closures, please be patient with us during these times.
Holiday Support Hours:
Thursday - 4/18 | 6:30 AM to 2:30 PM PST
Friday - 4/19 | Closed – Friday Before Easter
Saturday - 4/20 | 6:30 AM to 2:30 PM PST
Sunday - 4/21 | Closed
Monday - 4/22 | 7:00 AM to 4:00 PM PST
Veuillez noter que les réponses à tous les courriels d’assistance concernant la garantie et envoyés pendant cette fin de semaine prolongée feront l’objet d’un délai.
Technical Bulletin
We understand some Premis users may be experiencing connectivity issues after updating their AppleTV to iOS12. Our engineering and development teams are currently re-evaluating the iOS12 testing we performed prior to launch. We are also investigating if the recent “beta” releases from Apple has addressed the connectivity issue. Please check back for updates.
Popular FAQs Questions les plus populaires
Get instant answers to common questions. Obtenez des réponses instantanées aux questions courantes.
Promoted articles
- Is the lock weatherproof? (what if it gets rained on)?
- If the batteries die, will Premis stay locked?
- What do the Different colored lights on the status LED mean?
- How do I reset the lock?
- Does the lock work with Amazon Echo/SmartThings etc.?
- Can I unlock Premis remotely?
- Can more than one user operate the lock with the app?
- Do I need to unlock my Apple device’s screen to unlock/lock Premis via Siri?
- Do I need to/ how do I update Premis firmware?
Popular Documents Documents populaires
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Interactive Installation Guide
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